Terms of Service

Effective Date: January 11, 2026

IMPORTANT: By using this app, you agree to these Terms of Service. Please read them carefully before proceeding.

Summary of Key Terms

Before you dive into the full terms, here's what you're agreeing to:

We're a marketplace connecting customers with service professionals - we don't provide services ourselves
You must be 18+ to use this app
Service professionals are independent contractors, not our employees
$1.99 fee per service booking - charged when you initiate a service request
Disputes go to arbitration (not court) and you can't join class actions
We limit our liability for issues with services provided through the platform
You're responsible for vetting and hiring professionals

1. About This Agreement

Who We Are

This app is operated by [YOUR COMPANY NAME] ("Company," "we," "us," or "our").

What This Covers

These Terms govern your use of our mobile application and related services (the "App"). By creating an account or using the App, you agree to these Terms and our Privacy Policy.

Age and Eligibility Requirements

You must be at least 18 years old and legally able to enter into contracts to use this App. By using the App, you confirm that you meet these requirements.

Changes to Terms

We may update these Terms from time to time. We'll notify you of material changes via the App or email. Continued use after changes means you accept the new Terms. Changes become effective upon posting or notification.

2. What Our App Does (And Doesn't Do)

We're a Marketplace Platform

[APP NAME] is a marketplace that connects:

Customers - people seeking home services
Professionals (or "Pros") - independent service providers

We are NOT a party to any agreement between you and a Pro. All agreements are strictly between Customers and Professionals.

We Don't Provide Services

Service professionals are independent contractors, not our employees or agents. We do not:

Provide home services ourselves
Employ, supervise, certify, or endorse Pros
Guarantee the quality, safety, timing, pricing, or outcomes of any services
Take responsibility for how services are performed
Perform background checks unless explicitly stated

Your Responsibility

If you're a customer: You must research and vet Pros before hiring them, verify licenses and insurance, and make your own informed hiring decisions
If you're a Pro: You must perform services professionally, maintain proper licensing and insurance, and comply with all applicable laws

3. Your Account

Creating an Account

To use the App, you'll need to create an account with accurate information. You agree to:

Provide truthful, accurate, current, and complete information
Keep your information up to date
Protect your password and maintain account security
Not share your account with others
Accept responsibility for all activity under your account
Notify us immediately of any unauthorized use

One Account Only

You may only have one account unless we give you written permission for more.

Account Suspension and Termination

We reserve the right to suspend or terminate your account at any time if you violate these Terms, for any risk to the platform, or for any other reason. We're not liable for any consequences of termination.

4. Rules of Use

What You CAN'T Do

You agree NOT to:

General Prohibitions:

Violate any laws or regulations
Post false, misleading, or fraudulent information
Harass, threaten, or abuse other users
Impersonate anyone else
Misrepresent your identity or services
Use the App if you're under 18

Platform Integrity:

Try to bypass the App to avoid paying fees or circumvent platform features
Use bots, scrapers, or automated tools
Hack, interfere with, or disrupt the App
Access areas of the App you're not authorized to use
Reverse engineer any part of the App

Content Violations:

Post content that infringes copyrights or other intellectual property rights
Post offensive, discriminatory, illegal, harmful, or malicious content
Share other users' personal information without permission
Manipulate reviews or ratings
Upload misleading or deceptive content

Enforcement

We may remove content or restrict access at our sole discretion without notice.

5. For Service Professionals

Your Promises and Representations

By registering as a Pro, you represent and warrant that:

You have all required licenses, permits, certifications, and credentials
You carry appropriate liability insurance
You'll comply with all applicable laws and regulations
The information you provide is accurate and complete
You'll perform services in a professional and workmanlike manner

You're an Independent Contractor

You are NOT our employee, agent, or partner. You are solely responsible for:

Your own taxes and tax obligations
Your own insurance (general liability, workers' compensation, etc.)
Compliance with all employment and labor laws
Your business operations and legal compliance
Required licenses and permits

Leads and Inquiries

We'll make reasonable efforts to provide quality customer leads, but we don't guarantee the accuracy, validity, or quality of every inquiry. Check our Lead Credit Policy for information about eligible credits.

Reviews and Ratings

Customers may review your services. These reviews will be publicly visible. Don't attempt to manipulate, fake, or improperly influence reviews or ratings.

Professional Fees

You may be charged for:

Customer leads and inquiries
Premium features or subscriptions
Platform transaction fees on completed bookings
Featured placement in search results
Additional marketing services

All fees will be clearly communicated before you incur them and are non-refundable unless required by law.

6. For Customers

Do Your Homework

You are solely responsible for:

Researching and vetting Pros before hiring
Checking licenses, insurance, credentials, and references
Verifying qualifications and experience
Ensuring work complies with local permit requirements
Making your own informed hiring decisions
Entering into agreements with Service Professionals

Reviews

You may post honest reviews based on your actual experience. Reviews must:

Be truthful and based on real experience
Not be offensive, discriminatory, or defamatory
Not violate anyone's rights
Not be fake, misleading, or manipulated

Be Professional

Treat Pros respectfully and communicate professionally. Harassment or abusive behavior will result in account termination.

Customer Fees

You will be charged a $1.99 service booking fee each time you initiate a service request through the App (see Section 9 for details).

7. Content and Intellectual Property

We Own the App

Everything in the App (design, code, logos, text, images, features, functionality, etc.) belongs to us or our licensors and is protected by intellectual property laws. You can't copy, modify, distribute, or use any of it without permission.

Your Content

When you post photos, reviews, messages, or other content ("User Content"), you give us permission to use it to operate and promote the App.

Specifically, you grant us a worldwide, royalty-free, non-exclusive, perpetual license to use, display, reproduce, modify, create derivative works, and distribute your content in connection with operating and promoting the App.

Your Promises About Content

You retain ownership of content you submit, but you represent and warrant that:

You own or have the necessary rights to submit User Content
Your content doesn't violate anyone's rights (including intellectual property rights)
Your content doesn't break any laws

We Can Remove Content

We can remove any content at any time for any reason, but we're not obligated to monitor or review everything posted by users.

8. Privacy and Communications

Privacy Policy

See our Privacy Policy (available in the App) for how we handle your personal information.

We May Contact You

By using the App, you consent to receive communications from us via:

Service-related messages and account notifications
App updates and feature announcements
Marketing messages (you can opt out)

We may send these via email, SMS, push notifications, or in-app messages.

Call/Message Monitoring

We may monitor, track, or record communications between users for quality assurance, fraud prevention, fee verification, and platform improvement purposes.

9. Payments and Fees

Service Booking Fee

A $1.99 service booking fee is charged each time a Customer initiates a service request through the App. This mandatory platform fee:

Is charged per service booking (not per download or account)
Applies to each new service request initiated through the platform
Covers platform maintenance, customer support, payment processing, and access to the platform
Is charged at the time of booking initiation
Is non-refundable, regardless of whether:
- The Pro accepts the booking
- The service is completed
- You're satisfied with the service
- You or the Pro cancels the booking

Service Professional Platform Fees

Service Professionals who use the App pay the following fees:

Platform Transaction Fee:

A platform fee is charged on all bookings completed through the App
The fee percentage or amount will be clearly disclosed before you accept a booking
This fee covers platform operations, payment processing, and support services

Additional Fees May Include:

Customer lead fees for inquiries
Premium subscription features
Featured placement in search results
Additional marketing or promotional services

All fees will be clearly communicated to you before you incur them.

Payment Processing

The $1.99 booking fee and all platform fees are processed by our third-party payment processor
You agree to comply with the terms and conditions of these payment processors
Payment processing fees may apply and will be clearly disclosed
You must provide and maintain valid payment information to use booking features

Payments Between Customers and Pros

Payment arrangements between Customers and Service Professionals for actual services rendered may be:

Facilitated through the App (where we may charge a platform transaction fee), or
Arranged directly between parties (outside the App)

If payments are facilitated through the App, the platform fee will be deducted before funds are released to the Service Professional.

We are not responsible for:

Disputes between Customers and Professionals regarding pricing or scope of work
Refunds or chargebacks arising from services rendered
Failures or errors caused by third-party payment processors

No Refunds

The $1.99 service booking fee is non-refundable once a service request is initiated
Platform fees paid by Service Professionals are non-refundable unless required by law
Refunds for services between Customers and Pros are handled between those parties

Failed Payments

If your payment method fails when initiating a booking, the service request will not be processed. You are responsible for maintaining valid payment information in your account.

Fee Changes

We reserve the right to change our fee structure with 30 days notice to all users. Continued use of the App after fee changes constitutes acceptance of the new fees.

10. DISCLAIMERS - PLEASE READ CAREFULLY

"AS IS" Service

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. We don't guarantee or warrant that:

The App will always work perfectly or meet your requirements
It will be error-free, uninterrupted, or secure
Results will be accurate or reliable
Defects will be corrected
The App will have continuous availability or uptime

No Guarantee of Service Quality or Outcomes

WE MAKE NO REPRESENTATIONS, WARRANTIES, OR PROMISES ABOUT THE QUALITY, SAFETY, RELIABILITY, ACCURACY, OR ANY OTHER ASPECT OF SERVICES PROVIDED BY PROS. We don't:

Guarantee that Pros are licensed, insured, or qualified
Verify the accuracy of all Pro information, profiles, or listings
Endorse or recommend any specific Pro
Take responsibility for services performed or their outcomes
Warrant the truth, accuracy, or completeness of User Content, including reviews and ratings

Use at Your Own Risk

You use the App and hire Pros entirely at your own risk. We're not responsible for:

The quality, safety, or outcomes of services provided
Disputes between users
Injuries, death, or property damage
Fraud, misconduct, or criminal acts by users
Content posted by users
Accuracy of listings, profiles, or representations

11. LIMITATION OF LIABILITY

Maximum Liability

TO THE FULLEST EXTENT ALLOWED BY LAW: Our total liability to you for anything related to the App or these Terms will not exceed the total amount you paid us in the past 12 months.

What We're Not Liable For

WE ARE NOT LIABLE FOR:

Indirect, incidental, special, consequential, or punitive damages
Lost profits, revenue, or business opportunities
Lost data or information
Business interruption or downtime
Personal injury, death, or property damage related to services
Actions or omissions of Pros or Customers
Unauthorized access to your account
Errors, omissions, or inaccuracies in the App
The actions or omissions of other users

State Law Variations

Some jurisdictions don't allow the exclusion or limitation of certain warranties or liabilities, so the above limitations may not apply to you to the extent prohibited by applicable law.

12. Your Responsibility to Us (Indemnification)

You agree to defend, indemnify, and hold harmless the Company (including our officers, directors, employees, agents, and affiliates) from and against any and all claims, lawsuits, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

Your use of the App
Services you provide or receive through the App
Your violation of these Terms
Your violation of others' rights (including intellectual property, privacy, or other rights)
Content you post or submit
Your interactions with other users

13. DISPUTE RESOLUTION - IMPORTANT

Binding Arbitration

PLEASE READ THIS CAREFULLY - IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the App must be resolved through binding arbitration, not in court, except for:

Small claims court cases (under $10,000)
Disputes about intellectual property rights
Injunctive or equitable relief to prevent infringement or misappropriation

Arbitration will be conducted by a single arbitrator in accordance with the rules of the American Arbitration Association (AAA) in [YOUR CITY, STATE].

NO CLASS ACTIONS

YOU WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS OR CLASS-WIDE ARBITRATION. You can only bring claims against us individually, not as part of any class, consolidated, or representative proceeding.

Arbitration Costs

Each party will bear its own costs of arbitration unless otherwise awarded by the arbitrator.

Opt-Out Option

You may opt out of this arbitration provision by sending written notice to [YOUR ADDRESS] within 30 days of accepting these Terms. Opting out will not affect other terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of [YOUR STATE], without regard to conflict of law principles.

14. Other Important Terms

Termination

Either you or we can terminate your account at any time. Upon termination:

Your right to use the App ends immediately
Certain sections of these Terms survive (including liability limitations, arbitration, indemnification, and intellectual property provisions)
We're not liable for any consequences of termination

Third-Party Services and Links

The App may link to or integrate with third-party websites, services, or content that we don't own or control. We're not responsible for their content, policies, privacy practices, or actions.

Complete Agreement

These Terms and our Privacy Policy constitute the complete agreement between us regarding the App and supersede any prior agreements.

Assignment

You can't transfer or assign your rights under these Terms without our prior written consent. We can transfer or assign ours without restriction.

No Waiver

If we don't enforce a provision of these Terms, that doesn't mean we waive the right to enforce it later or waive any other provision.

Severability

If any part of these Terms is found to be invalid, illegal, or unenforceable, the rest remains in full force and effect.

Force Majeure

We're not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, riots, natural disasters, network failures, strikes, or government actions.

Electronic Communications

You agree that all agreements, notices, disclosures, and communications we provide electronically satisfy any legal requirement that such communications be in writing.

15. Copyright Complaints (DMCA)

If you believe content on the App infringes your copyright, contact us at [DMCA EMAIL] with:

Identification and description of the copyrighted work
Location of the infringing content in the App
Your contact information
A statement that you have a good faith belief that the use is unauthorized
A statement of accuracy under penalty of perjury
Your physical or electronic signature

16. Special State Provisions

California Users

California residents have additional rights under the California Consumer Privacy Act (CCPA) and other California laws. See our Privacy Policy for details.

Other States

Additional state-specific terms may apply depending on your location. We will comply with applicable state consumer protection laws.

17. Contact Us

Questions about these Terms?

📧 Email: admin@trigonaconnect.com

Company Information: Trigonaconnect LLC

Acknowledgment

BY CLICKING "I AGREE," CREATING AN ACCOUNT, OR USING THIS APP, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

You also acknowledge that you understand:

The $1.99 service booking fee is non-refundable
Service professionals are independent contractors, not our employees
We don't guarantee the quality or outcomes of any services
Disputes will be resolved through binding arbitration
You waive the right to participate in class actions

Last Updated: January 11, 2026